FREQUENTLY
ASKED QUESTION- 1. General
- 2. Sales
- 3. Service Maintenance
- 4. Accesories
- 5. Genuine Parts
- 6. Warranty
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- 1. Can I get a replacement vehicle while my vehicle is under repair?Author: whlew 05.07.18
Hong Leong Yamaha Motor Sdn Bhd does not provide such services. Only Hong Leong Yamaha Motor Authorised Dealer could offer an assistance for replacement vehicle based on the availability of vehicles in the dealership.
Was this answer helpful ? Yes / NoViewed 2890 Times - 2. Which fuel is recommended by Yamaha, RON95 or RON97?Author: whlew 05.07.18
Both RON95 and RON97 are compatible for all Yamaha models.
Was this answer helpful ? Yes / NoViewed 4830 Times - 3. Can I fill up petrol from different brand of petrol or I have to stick to the same brand of petrol?Author: whlew 06.07.18
You may select any fuel brands of your choice.
Was this answer helpful ? Yes / NoViewed 2681 Times - 4. I would like to know the second hand market value for my vehicle. Can Hong Leong Yamaha Motor Sdn Bhd provide such information?Author: whlew 06.07.18
Hong Leong Yamaha Motor Sdn Bhd is a manufacturer and unable to provide such assistance. Used Car Dealers, Insurance Panel and Banks will be able to assist you to evaluate the second hand market value of your vehicle.
Was this answer helpful ? Yes / NoViewed 2836 Times
- 1. Do you have all models shown on your website available at any of the showrooms for viewing?Author: whlew 06.07.18
The availability of models for viewing and test drive may vary from one dealer to another. Please contact the nearest Yamaha Authorised Dealer to enquire on the availability of your preferred model. Our Dealers
Was this answer helpful ? Yes / NoViewed 1178 Times - 2. Does Hong Leong Yamaha Motor Sdn Bhd provide trade-in service?Author: whlew 06.07.18
Hong Leong Yamaha Motor Sdn Bhd does not offer any Trade-in services. However, for your convenience, our Hong Leong Yamaha Motor Authorised Dealers may be able to assist you on this matter. Our Dealers
Was this answer helpful ? Yes / NoViewed 1264 Times - 3. How long is the waiting period after the order has been placed?Author: whlew 06.07.18
The lead time for delivery vary from one model to another. Your Sales Advisor will be able to advise whether or not there are any stock vehicles available for your preferred model and confirm the estimated delivery date. Our Dealers
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- 1. What is the service interval for Yamaha Motor?Author: whlew 06.07.18
Service intervals will be as per the "Preventive Maintenance Service Schedule' (PMSS) which is stipulated in your Owner's Manual. Please refer to your preferred dealer for further information. Our Dealers
Was this answer helpful ? Yes / NoViewed 3818 Times - 2. Can I send my vehicle for service/ repair at different dealers?Author: whlew 06.07.18
You may service/ repair you vehicle at any Yamaha Motor Authorized Dealers. Our Dealers
Was this answer helpful ? Yes / NoViewed 2826 Times - 3. Can I claim my Free Service if I fail to service my vehicle on time?Author: whlew 06.07.18
The Free Service Promotion is only applicable to vehicle that adhere to the 'Preventive Maintenance Service Schedule' (PMSS) .
Was this answer helpful ? Yes / NoViewed 2506 Times - 4. Do I have any options of choosing the engine oil for service?Author: whlew 06.07.18
it is advisable to use Yamaha's quality formulated engine oil (YAMALUBE).
Was this answer helpful ? Yes / NoViewed 2300 Times - 5. Will it affect my vehicle's engine if I switch from Fully Synthetic Oil to Mineral Oil or vice versa?Author: whlew 06.07.18
There will be no adverse effect to your vehicle's engine, however we would recommend you to use the recommended grade specified in your Owner's Manual for your manual check.
Was this answer helpful ? Yes / NoViewed 1850 Times - 6. Where can I obtain the price of engine oils?Author: whlew 06.07.18
Please refer to our authorised dealers for the prices of engine oils. Our Dealers
Was this answer helpful ? Yes / NoViewed 1790 Times - 7. I would like to know what parts will be replaced at each service interval and what is the price for each item?Author: whlew 06.07.18
Our authorised dealers will be able to explain to you in detail of the requirements for each service interval .Our Dealers
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- 1. Why are Yamaha Motor Genuine Part usually higher-priced than non-genuine ones?Author: whlew 06.07.18
Every genuine part is a product of continuous research and development to ensure utmost reliability for your Yamaha motor. Unlike non-genuine parts come with better quality and warranty from Yamaha motor. That's why every genuine part offers the best value for your motorcycles.
Was this answer helpful ? Yes / NoViewed 1104 Times - 2. What is the advantage of using Yamaha Motor Genuine Parts?Author: whlew 06.07.18
You will enjoy 100% quality and performance with the same parts used to manufacture your vehicle.
Was this answer helpful ? Yes / NoViewed 835 Times - 3. Do Yamaha Genuine Parts come with warranty?Author: whlew 06.07.18
All parts purchased at any Yamaha motor Authorised Dealer come with a 6-month / 10,000kM warranty and 12- month / 20,000 KM warranty for batteries (whichever comes first). However, warranty is not applicable to consumption parts.
Was this answer helpful ? Yes / NoViewed 976 Times - 4. Is there a way to tell if the part is genuine or non-genuine?Author: whlew 06.07.18
Some non-genuine parts are made and imitated exactly as per genuine parts which is hard to tell with the naked eye. The best way to avoid purchasing non-genuine parts is to get them and have them installed at any Yamaha motor Authorized Dealer itself.
Was this answer helpful ? Yes / NoViewed 1157 Times - 5. How will I know if a particular spare part needs changing?Author: whlew 06.07.18
Your Service Advisor will be able to inform you beforehand if a part needs to be replaced. You may also refer to your Yamaha Motor's Service Booklet Schedule or consult our friendly Service Advisors for more details.
Was this answer helpful ? Yes / NoViewed 745 Times - 6. Can I buy a specific spare part and install it myself?Author: whlew 06.07.18
It is recommended to have parts installed by a trained and qualified Yamaha motor Technician. After all, these parts come with a warranty, so installing it yourself may void the manufacturer's warranty.
Was this answer helpful ? Yes / NoViewed 1173 Times - 7. Where can I purchase Yamaha Genuine Parts?Author: whlew 06.07.18
Yamaha Genuine Parts can be purchased from any Yamaha Authorized Dealers . Our Dealers
Was this answer helpful ? Yes / NoViewed 1242 Times - 8. Can I purchase the spare parts from an outside distributors?Author: whlew 06.07.18
Yamaha Genuine Parts can only be purchased from any Yamaha Motor Authorized Dealers. Our Dealers
Was this answer helpful ? Yes / NoViewed 981 Times - 9. I'm riding an old Yamaha Motor model. Does Yamaha Motor Authorized Dealer carry parts for old model?Author: whlew 06.07.18
Yamaha motor Authorized Dealer may have parts for your old Yamaha motor model. Just consult our friendly Service Advisors for assistance. Our Dealers
Was this answer helpful ? Yes / NoViewed 901 Times - 10. Can i purchase the spare parts directly from Hong Leong Yamaha Motor Sdn Bhd?Author: whlew 06.07.18
Yamaha Motor Genuine Parts can only be purchased from any Yamaha Motor Authorized Dealers. Our Dealers
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- 1. What is the warranty period for Yamaha vehicles?Author: whlew 06.07.18
Warranty period for your vehicle is as stipulated in your Warranty and Service Booklet.
Important notice: Warranty will be applicable if regular preventive maintenance is performed as per required intervals by any Yamaha Motor Authorized Dealers.Was this answer helpful ? Yes / NoViewed 3830 Times - 2. What are the items covered under warranty?Author: whlew 06.07.18
Important notice: Warranty will be applicable if regular preventive maintenance is performed as per required intervals by any Yamaha Motor Authorized Dealers.
Was this answer helpful ? Yes / NoViewed 2943 Times - 3. What is the warranty period for the replacement Spare Parts on my vehicle?Author: whlew 06.07.18
Refer to Owner's Manual at your manual check. However, warranty is not applicable to consumption parts.
Was this answer helpful ? Yes / NoViewed 2327 Times - 4. Will my warranty be void if I service my vehicle at a non-authorized dealer?Author: whlew 06.07.18
Yamaha Motor's warranty is only applicable when service maintenance and repair are carried out by Yamaha Motor Authorized Dealers as per the required intervals.
Was this answer helpful ? Yes / NoViewed 2477 Times - 5. Do I have to send my vehicle for repairs under warranty at the dealership where it was originally purchased?Author: whlew 06.07.18
Warranty repairs can be performed at any Yamaha Motor Authorized Dealers.
Was this answer helpful ? Yes / NoViewed 2063 Times - 6. Can I modify my vehicle without affecting its warranty coverage?Author: whlew 06.07.18
Modification is not recommended as it may affect the performance of the vehicle and probably lead to safety issues. In addition, unauthorized modification on your vehicle may result in the warranty of your vehicle to be void.
Was this answer helpful ? Yes / NoViewed 2082 Times - 7. Is the warranty coverage transferable between owners?Author: whlew 06.07.18
Warranty coverage is transferable between owners, subject to the following conditions:
1.Provided the vehicle is still within warranty period at the time of the sale.
2.Regular service intervals are performed at any Yamaha Motor Authorized Dealers.Was this answer helpful ? Yes / NoViewed 1637 Times - 8. I have lost my Warranty and Service Booklet Manual. Where can I get a new one?Author: whlew 06.07.18
Hong Leong Yamaha Motor Sdn Bhd would not replace a new Warranty and Service Booklet Manual for customer. Every new unit of motorcycle comes with one booklet only. Customer need to keep all the receipt of bike servicing as proof for warranty claim purpose.
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